Our beliefs and shared values guide consistent action for all Lifeline people.
They underpin the work of Lifeline as a values-based organisation. 

We affirm our living heritage

Lifeline affirms its founding vision to make care accessible to all, in every community. The Christian heritage that shapes this vision views our neighbour as anyone in need.

Lifeline invites any who share this vision to help provide accessible support and strengthen community.

Lifeline creates opportunities for community participation. We value the unique ways volunteers and staff serve together, enriching Lifeline and the wider community.

Within Lifeline, people of differing beliefs and backgrounds work respectfully together, to create a spirit of support and service.
 

We support people in the community

We believe in caring for the whole person - mind, body, spirit and relationships. We seek to instil hope and sustain living, journeying with people through the problems and possibilities in their lives, nurturing healing and growth.

We believe in inclusive communities - where everyone can belong and contribute.

We seek to embrace diversity by kindling a spirit of fairness and openness that overcomes prejudice, builds understanding and promotes wellbeing.

We believe people can grow through crisis – finding resources to see and respond to painful situations in new ways. We seek to hear what is hurtful to people, inform healthy choices and support them in actions that enhance their wellbeing.

We respect everyone's right to be heard, understood and cared for.

Therefore, we:

• Embrace diversity, working with and for people from all beliefs, cultures and backgrounds;
  
• Show compassion through respectful relationships that give competent care;
  
• Invite trust through active listening that seeks understanding;
  
• Instil hope by nurturing growth through the pain and possibilities in crisis;
  Inform choices that increase safety, enhance wellness and sustain living;
  
• Empower people by enabling their ability to care for themselves and others;
  
• Build communities that show fairness, enhance resilience and promote belonging

Lifeline aspires to be a leader in providing opportunities for people to benefit from and contribute to quality services in local communities across Australia. These opportunities link people with counselling, personal support, self-care resources, information about community services and training.